Mine doesn't seem to be working

Is it just a simple switch like it seems? I plugged the PowerCommander (PC3USB) into my laptop and it said the shifter as set to cut out above 7000 RPM for 55 ms, so I guess it acknowledges it, and the appropriate software is installed.

If I unplug the quick shifter and put an ohm meter across the two wires that plug into the powercommander, it appears to be open circuit all the time.

Is it dead for good, repairable, or am I underestimating the technology?

Thanks,
peter.